Help & Customer Support
Find information about shipping, local pickup, returns and your account. If you need further assistance,
contact our customer service team.
Shipping & Delivery
Orders are typically processed and dispatched within 3–5 business days, excluding weekends and public holidays.
Shipping Options
We offer the following delivery options through Australia Post:
- Parcel Post: Standard delivery through Australia Post.
- Express Post: Faster delivery through Australia Post's Express Post network.
Shipping costs are calculated at checkout based on your order and delivery location. Available delivery options and their associated costs will be displayed before you complete your purchase.
Please note that delivery timeframes are estimates and do not include order processing time.
Local pickup
Local pickup is available from the Centre for Theology and Ministry (CTM) at 29 College Crescent, Parkville VIC 3052, Monday to Friday, 9 am–4.30 pm. Select local pickup at checkout, and you will be notified when your order is ready for collection.
Lost Parcels
If your order hasn't arrived within the expected delivery timeframe, please contact us so we can investigate with Australia Post and arrange a suitable resolution.
Returns & Refunds
We do not accept returns for change of mind.
If your item arrives faulty, damaged or incorrect, please contact us so we can arrange a suitable replacement or refund.
Order Support
If you have any questions about your order, including tracking, delivery, or product enquiries, please contact our customer service team.
Please include your order number to help us assist you as quickly as possible.
About Accounts
You do not need to create an account to place an order.
However, creating an account allows you to:
- Track your order status
- View payment status
- Access and download invoices
- View your order history
- Enjoy a faster checkout experience for future purchases
You can create an account during checkout or at any time through the  My Account page.